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| Contact Center |
| Overview Products |
The traditional call center—rows of agents in headsets answering calls—is becoming obsolete.In a consumer-driven,Internet-enabled world,your customers aren’t just calling you.They want to reach you via email,IM,text,and more.And simply taking calls isn’t enough to keep customers loyal—you need to proactively reach out to build relationships,upsell,and solve problems before they become deal-breakers.
In short,you need to replace your outdated call center with a contact center.Reach your customers using the communications channels they want.Balance inbound and outbound communications so that no one is left waiting.And you have to do all of this while cutting costs,improving agent efficiency,and maximizing the value of every customer.
Avaya can help.From internal operations to customer relationship management,we offer solutions to help make your entire contact center more effective.
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成功案例
CUSTOMER SUCCESS STORY |
上海汽车集团股份有限公司的前身是上海汽车股份有限公司,泛欧通信已经为上汽的乘用车公司和商用车公司提供了二套客服联络中心的平台建设、系统集成和技术支持服务。汽车客服所提供的完整的解决方案包括：Avaya全景中心系统平台、FineCRM客服信息管理系统
、与后台业务系统集成以及专业服务。
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