Today,Finetel Communications is a leading company in the industry,providing services and solutions for professional communications network and information exchange facilities.Finetel Communications provides services to government agencies and more than 100 enterprises including chemical,automotive,telecom operators,medical,food,finance,tourism,hotels,airports,logistics,education,human resources and e-commerce.

Finetel Communications is dedicated to providing professional services of helping companies make effective use of communications technologies and applications,so as to improve efficiency,accelerate development while reduing risk,lowering total cost of ownership of the communications solutions.

As Avaya’s most important integrators of products,technologies and services in China,Finetel Communications is actively exploring the development of proprietary products.We aim to providing customers with tailor-made infrastructure design,UC multimedia platform and contact center integration,as well as more creative solutions and most comprehensive range of services such as perfect personalized application and maintenance management.

With the increasingly growing business,the technology team of Finetel Commnications is expanding as well.We keep learning new technologies within the industry,following new trends,and innovating proprietary products so as to ensure we have new ideas every day.In doing so,we are confident that we are able to provide customers with industry-leading solutions and professional technical applications.

规范的服务体系
24×7响应中心保障随时响应客户的问题，在线工程师保障非工作时间服务质量一致。
年终无休的远程或现场技术支持服务、专业规范和高效流程管理的实施服务。
标准完善的流程保障服务的质量。
完善的疑难问题升级和管理流程，保障客户疑难问题能够及时升级到Avaya得到更多资源。
标准的泛欧通信 SLA的体系。

专业的技术团队
所有工程师都通过Avaya专业技术考核认证，多年的联络中心实施维护经验。

充足的软硬件资源
Avaya SA服务：原厂软硬件保修服务。
自有备件库：提供常用设备更换、部分已停产设备代用方案。
保外备件服务：提供代用设备和官方维修价格。
自有备件库管理：根据我们所有在维系统的情况建立备件库机制，控制最小库存量，随时补充。

与Avaya的紧密联系
不具备源代码级的支持能力，由Avaya提供代码支持，通过泛欧通信升级。
依靠客户购买的SA服务，由Avaya提供代码支持，通过泛欧通信升级。
泛欧通信 工程师团队 + Avaya APS服务团队。
依托avaya官方知识库 + 泛欧通信自有知识库。