Based on Avaya's panoramic central platform,Finetel Communications developed the proprietary FineVCC video contact center solutions.On the basis of the original voice contact center; we integrated video communications channels,and provide rich video capabilities.We kept finding new business growth levers during the process of integrating video applications with traditional business.

With the continuous development and spread of 3G technology,networking and video terminal equipment,video communications will become the most important means of communication in people’s daily life and work.This will also lead to another major transformation in the contact center area.

Applications
Video Contact Center solutions can be widely used in finance,insurance,manufacturing,automotive customer service,e-commerce,health care, transportation,education and other industries.

全新的客户体验：“面对面”的亲切交流提高客户满意度和忠诚度。

提高生产效率：通过文字、图片、视频等媒体通信手段，提高沟通效率。

规范服务流程、深化服务内涵。

保护投资、无技术风险：可从现有的音频呼叫中心升级。

丰富的终端：支持iOS、Android平台的智能终端、视频软电话、视频自助终端、视频会议终端、互联网客户端等。

易于集成：标准的接口和媒体文件格式。

平台侧
支持3G/SIP视频接入。
IVVR提供视频导航菜单。
视频等待队列。
视频通话录像、上传、保存、回放。

座席侧
视频通话、视屏会议。
媒体处理：文字叠加、图片叠加、视频推送。