The most widely-used customer services in e-commerce businesses are QQ online, message replies and telephone service.Dealing with huge amount of customers’ questions,the manpower of customer service is outnumbered,resulting in lowering effectiveness and climbing cost.
You need a brand-new,real-time customer support --- Call Center
· Powerful functions: provides various ways of communication with customer service agents 24/7,including e-mail,voice,text,video,and etc;
· Outstanding performance: Customer Service Center is no longer a spending-only department.It can create profits for the company and benefits for the society;
· Intelligent allocation: When a client requests for help,the system can provide smart allocation of the most appropriate support staff;
· Management functions: Manage the information of web browsers,analyze the comprehensive database,and seek for the most valuable customers;
· Personalized service: provide user-friendly,personalized and quality services,to improve customer satisfaction.
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